Shipping Information

We carefully hand-pack every order to ensure it arrives beautifully and safely. Here you’ll find everything you need to know about delivery times, shipping costs and what to expect once your order has been placed.

  • Orders are typically processed within 1–3 working days.
    During busy periods or seasonal launches, processing times may be slightly longer.

    You will receive a confirmation email once your order has been dispatched.

  • We ship via Royal Mail using tracked services.

    Royal Mail 48 Tracked (2nd Class)
    Estimated delivery: 2–3 working days after dispatch
    Please note: this is an estimated timeframe and not guaranteed.

    Address Accuracy

    Please ensure your shipping details are correct at checkout.
    We are unable to amend addresses once an order has been processed.

    We cannot be held responsible for parcels delivered to incorrect addresses entered at checkout.

    Royal Mail 24 Tracked (1st Class)
    Estimated delivery: 1–2 working days after dispatch
    Not guaranteed.

    Free UK delivery is available on orders over £50 and will be sent via Royal Mail 48 Tracked unless otherwise selected.

    If you require your order urgently, please contact us at hello@maxmiabathco.com before placing your order.

  • We currently ship within the UK only. Please contact us at hello@maxmiabathco.com for further details

  • If you notice an error with your order, please contact us as soon as possible (ideally the same day).

    Once an order has been packed or dispatched, changes may not be possible.

    Please note that we are unable to combine shipping for separate orders.

  • Bath bombs are delicate by nature, and while we package them carefully, occasional damage can occur during transit.

    If your order arrives damaged or incorrect, please email hello@maxmiabathco.com within 48 hours of delivery and include:

    • A photograph of the item
    • A photograph of the outer packaging

    We will always aim to resolve issues promptly and fairly.

  • Due to the nature of bath and body products, we are unable to accept returns on opened or used items for hygiene reasons.

    If you have concerns about your order, please contact us and we will be happy to help.

  • If your parcel has not arrived within 10 working days of dispatch, please contact us so we can investigate with Royal Mail.

    We cannot refund or replace orders until the courier’s investigation period has passed.